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August 30, 2022

Medical and Ostomy Supplies Payment Processing Update

The customer care team at Inner Good is pleased to announce that we are now able to process orders for new and current customers who have provincial coverage for their ostomy or medical supplies with BC Pharmacare without taking full payment by credit card.

It’s easy. Customers who have full or partial coverage have the option of calling or emailing us directly to place their order. If we don’t have your BC Pharmacare coverage details on file yet, you will need to send us a valid Pharmacare number and a picture of your BC ID details for verification.

Customers still have the option of paying for their orders in full through our website by credit card and can add their coverage details in the Notes section on the Checkout page. A customer care team representative will contact you for any remaining details and will issue you a refund according to your coverage.

Customers with 3rd party coverage through groups like Blue Cross, Sun Life, and Green Shield will still need to pay in full and mail in their receipts for reimbursement. However, we will now be able to provide formal pharmacy receipts same day during regular business hours. We want to take this moment to thank our customers for their patience and for supporting us over the past several years.

“For us at Inner Good, this is the first step in many towards digitizing the way Canadians shop online for their medical supplies. Since our launch in 2016, we’ve always had a vision of creating an easier way for individuals living with chronic illnesses to get the products they need in a simple, and affordable way. This is one step in many towards making this vision a reality,” says Kirk Robinson, cofounder of InnerGood.ca. “In the future, our hope is that we will be able to process all forms of insurance payments automatically online, instead of customers having to mail in pharmacy receipts to their insurance providers.”

Inner Good is working towards being able to process orders using provincial coverage across Canada in the future. If you have any questions, we encourage you to call 1.844.466.3939 or email us at orders@innergood.ca.

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